We take a person-centred approach to supporting individuals and we use person centred planning to enable them to work towards the goals they wish to achieve. This means that we tailor what we do and how we do it to suit each person’s specific, and often, complex needs.
We recognise that each service users’ needs and requirements are different and with their input we shall ensure solutions are put in place to help them achieve their goals.
As an organisation our aim is to have a clear understanding of what’s important to our service users, what their needs and wants are, and how they would like to live their life. We work closely with our service users and their family, as well as other support professionals to help create a person-centred plan that sets out what their goals are and how we can work together to help them achieve these.
A person-centred plan is a living document – regularly updated as needs or goals change. The plan is also regularly referred to by everyone involved so that we can ensure we are working together to provide consistent, appropriate support.
What’s in a person-centred plan?
We use person-centred planning to set out how we will support each person to live the life they want. A person-centred plan tells the story of how the individual wants to live their life now, and in the future. We use many different communication tools, so even if an individual finds verbal or written communication difficult, they can still be at the heart of the process of developing their plan.
A person-centred plan sets out:
- What’s important to the individual
- What they want to achieve
- Where they want to live
- What they want to learn
- What support they need and how they want to use it
- How they can live a healthy life
- What their hobbies are
We are always working to improve the person-centred planning process so that it’s easier, quicker and more effective for everyone. Our senior management team, service managers, support workers and supported individuals regularly work together to share ideas on things we can change for the better.
